Shipping policy

Last updated: September 20, 2026

At VOIDKEY, we aim to process and ship your order as quickly as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

During periods of high order volume, product launches, holidays or other circumstances, processing may take longer.

If there is a significant delay in processing your order, we will contact you where appropriate.

2. Shipping Destinations

We currently ship to the destinations available for selection at checkout.

Available shipping destinations may change from time to time due to shipping availability, customs requirements or other circumstances.

The available shipping options and applicable shipping costs will be displayed during checkout before you complete your purchase.

3. Shipping Costs

Shipping costs depend on the destination, shipping method and order.

The applicable shipping cost will be shown at checkout before you place your order.

Any free-shipping promotions will be subject to the conditions stated in the relevant promotion.

4. Estimated Delivery Times

Delivery times depend on the destination and selected shipping method.

Any delivery times shown on our website or at checkout are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may take longer during periods of high shipping volume, holidays, customs processing, severe weather, carrier disruptions or other circumstances outside our reasonable control.

5. Tracking

Where available, you will receive tracking information after your order has been shipped.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

If your tracking information has not updated for an unusually long period, please contact us at:

filipzdesigns@gmail.com

6. Incorrect or Incomplete Delivery Information

You are responsible for providing accurate and complete shipping information when placing your order.

If an order is returned to us because the address provided was incorrect or incomplete, please contact us so that we can determine the appropriate next steps.

Additional shipping costs may apply when a new shipment is requested because incorrect or incomplete information was provided by the customer, to the extent permitted by applicable law.

7. Damaged Packages

If your package appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of the package and the product where appropriate.

We will work with you and the relevant shipping provider to resolve the issue.

This does not affect any statutory rights you may have regarding damaged or defective products.

8. Lost or Delayed Packages

If your order appears to be lost or has been significantly delayed, please contact us at filipzdesigns@gmail.com.

We may contact the shipping provider to investigate the shipment and determine its status.

Our responsibilities regarding delivery are subject to applicable consumer protection laws.

9. Customs, Duties and Import Charges

For orders shipped outside Sweden or the European Union, additional customs duties, import taxes or other charges may apply depending on the destination country.

Where such charges are legally payable by the customer, they may be collected by the relevant authorities or shipping provider.

VOIDKEY does not control customs procedures or the amount of any applicable import charges.

Customers are responsible for checking the import requirements that apply in their country before placing an international order.

10. International Shipping

International shipments may take longer than domestic shipments due to customs processing, local carrier handling and other factors.

We cannot guarantee a specific delivery date for international shipments unless a guaranteed delivery service is expressly offered at checkout.

11. Delivery Problems and Consumer Rights

Nothing in this Shipping Policy limits any mandatory consumer rights you may have under applicable law.

If your order does not arrive within the applicable delivery period, or if the goods are damaged, incorrect or otherwise do not conform to your order, please contact us so that we can help resolve the issue.